Bellawood artisan8/15/2023 ![]() Had hardwoods all the time growing up, never saw this kind of wear and I had two dogs, three cats. Tried to complain to the folks who sold it to us, and got nowhere except to say that's what happens to dark wood floors and that's what happens when you have high traffic areas. ![]() It is the fault of the Pre-finish garbage they are using. Scratches all over the place, stain coming up in all the heavily traffic areas (by the way, there are only two of us). Then I noticed scratch marks under the stools in the kitchen, and under various other furniture pieces, doubled up on the felt pads and tried to restain those areas. We were very excited and loved it for the first six months. Searched for months to find the right style, color, width flooring, and found Bella Cera Cinque Terre, engineered flooring. was not compensated for inferior type of wood floor still squeaks all over when walked on left message pertaing to squeaking no call back been four days. wood delivered, was not pre-sealed told no longer available. I requested LL to make sure replacement wood will be pre-sealed brazillian cherry as the first phase installed. second part of installed flooring started to discolor and started to have ripples in it, it was inspected to determin cause ll could not find cause agreed to replace the flooring put in on the second phase. when second phase of flooring installed i noticed wood different and not as shinny i was told wait a couple of weeks second phase of installed flooring would look same as first phase of flooring installed. Purchased pre- sealed brazillian cherry flooring for first phase of job when could afford purchased same type of flooring for second phase. " Poor workmanship and customer care and warranty" ![]() Date created: Name: louis black/ robert gailitis ![]()
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